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WealthOS Limited Privacy Policy

Our contact details

  • Name: WealthOS Limited
  • Address: 41 Luke Street, London, England, EC2A 4DP
  • Phone Number: +442032890549
  • E-mail: contact@wealthos.cloud

The type of personal information we collect

We receive, collect, and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet Protocol (IP) address used to connect your computer to the Internet, as well as your login, e-mail address, password, and computer and connection information. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications), comments, feedback, product reviews, recommendations, and personal profiles.

We use Hotjar a technology service that helps us better understand our users' experience (e.g., how much time they spend on which pages, which links they choose to click, what users do and don't like, etc.), which enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users' behaviour and their devices. This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymised user profile. Hotjar is contractually prohibited from selling any of the data collected on our behalf. For further details, please see the 'about Hotjar' section on Hotjar's support site.

How we get the personal information and why we have it

We collect personal information directly from you when you enter it on our website and automatically as you interact with our services. We use this information to

  • Provide and operate our Services.
  • Offer ongoing customer assistance and technical support.
  • Contact you with general or personalised service-related notices and promotional messages.
  • Create aggregated statistical data to improve our services.
  • Comply with applicable laws and regulations.

How we store your personal information

We host our website on AWS Amplify. We use the EmailJS service to process form submissions on our website. When you book a demo or contact us through our forms, your data is first securely stored and processed through EmailJS before being forwarded to a secure, access-controlled email inbox at WealthOS. Your information may be stored through EmailJS' infrastructure in accordance with their Data Processing Agreement and Privacy Policy. By using these forms, you agree to AWS Amplify's Service Terms and Customer Privacy Policy, as well as EmailJS's Terms & Conditions, Data Processing Agreement, and Privacy Policy.

Data sharing and international transfers

To provide certain services, we may need to share your personal information with other companies within our group. This may include transferring your personal data to our entities located outside the United Kingdom. When we transfer your data internationally, the transfer is governed by a legally binding International Data Transfer Agreement (IDTA). This agreement ensures that your personal data is protected by appropriate safeguards as required by data protection laws.

Data retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including for satisfying any legal, accounting, or reporting requirements. Specifically, information submitted through the "contact us" or "book a demo" forms is retained for a period of 24 months to manage your inquiry effectively, after which it will be anonymised or deleted. In line with the General Data Protection Regulation (GDPR), your data will be deleted or anonymised within 90 days of an erasure request.

Lawful basis for processing

Under the GDPR, the lawful basis we rely on for processing this information is your consent. You have the right to remove your consent at any time. You can do this by contacting us at contact@wealthos.cloud.

Your data protection rights

Under data protection law, you have rights, including:

  • Your right of access: you have the right to ask us for copies of your personal information.
  • Your right to rectification: you have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
  • Your right to erasure: you have the right to ask us to erase your personal information in certain circumstances.
  • Your right to restriction of processing: you have the right to ask us to restrict processing of your personal information in certain circumstances.
  • Your right to object to processing: you have the right to object to processing your personal information in certain circumstances.
  • Your right to data portability: you have the right to ask that we transfer the personal information you gave us to another organisation or to you in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at contact@wealthos.cloud if you wish to make a request.

How to contact us or make a complaint

If you have any concerns about our use of your personal information, you can make a complaint to us at contact@wealthos.cloud.

You can also complain to the Information Commissioner’s Office (ICO) if you are unhappy with how we have used your data.

The ICO's address: Information Commissioner's Office Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF Helpline number: 0303 123 1113 ICO website: https://www.ico.org.uk